General inquiries

How do I place an order?

If you are located in the UK, please continue placing orders through the existing process. No changes will be made until further notice. If you are located in Sweeden, Finland, Norway, Slovenia, Croatia, Switzerland, Austria, Serbia or Bosnia place orders via Order.Europe@pahc.com or through the 'Welcome to Phibro Service Portal' by clicking the "Contact Customer Support" button on the top of the page. If you are located in other country in Belgium, Luxembourg, Bulgaria, Cyprus, Czech Republic, Denmark, France, Germany, Greece, Hungary, Ireland, Italy, Netherlands, Portugal, Slovakia or Spain, please place orders for Avatec®, Avi-deccox®, and Robenz® via Order.Europe@pahc.com or through the 'Welcome to Phibro Service Portal' by clicking the "Contact Customer Support" button on the top of the page. For Linco Spectin® powder soluble, Lincocin® powder soluble, Lincomix®, Aurofac®, Deccox®, and Duphamycin®, please continue to contact Zoetis until further notice.
How do I know my request will be fulfilled?

The Phibro team will reach out to you once your inquiry has been processed. Whether you submitted it via CS.Europe@pahc.com or through the “Welcome to Phibro Portal”, we will ensure it is promptly addressed.
How do I track the status of an open order?

For customers in Belgium, Luxembourg, Bulgaria, Cyprus, Czech Republic, Denmark, France, Germany, Greece, Hungary, Ireland, Italy, Netherlands, Portugal, Slovakia or Spain, if you have ordered Linco Spectin® powder soluble, Lincocin® powder soluble, Lincomix®, Aurofac®, Deccox®, or Duphamycin® through Zoetis, please continue to track your order using Zoetis’ existing process. Orders for Avatec®, Avi-deccox®, or Robenz® can be tracked through Phibro using the 'Welcome to Phibro Service Portal' by clicking the "Contact Customer Support" button on the top of the page. For customers in Sweeden, Finland, Norway, Slovenia, Croatia, Switzerland, Austria, Serbia or Bosnia orders can be tracked through Phibro using the 'Welcome to Phibro Service Portal' by clicking the "Contact Customer Support" button on the top of the page If you are located in the UK, please continue tracking your orders through Zoetis (or its current local partners) as per the existing process.
Can I order all products from Phibro at once, or do I need to place separate orders with Zoetis or other distributors?

Currently, you cannot order all products at once through Phibro. We are in the process of transitioning all products to our system, but it will take some time. For now, some products — Linco Spectin® powder soluble, Lincocin® powder soluble, Lincomix®, Aurofac®, Deccox®, and Duphamycin® — are still managed through Zoetis. We will update you as soon as the transition is complete.
Who is my Phibro local contact or account manager and how do I contact them?

We are currently expanding our team across Europe to ensure we provide exceptional customer support and gain a deeper understanding of your needs. We will inform you of your direct contact person once our team is in place. In the meantime, please email us at CS.Europe@pahc.com or use the 'Welcome to Phibro Service Portal' by clicking the "Contact Customer Support" button on the top of the page to register your inquiry and contact details. We will get back to you promptly.
What are the available contact methods/channels?

Visit the "Welcome to Phibro Service Portal" by clicking the "Contact Customer Support" button on the top of the page or send an email to CS.Europe@pahc.com.
Who do I contact if I have a technical question, a problem with a product or quantities I ordered?

If you have a question about a product, please email us at CS.Europe@pahc.com or use the 'Welcome to Phibro Service Portal' by clicking the "Contact Customer Support" button on the top of the page. Submit your question along with your contact details, and our team will get back to you with the information you need.
Who will invoice me for the products I ordered?

If you are located in Belgium, Luxembourg, Bulgaria, Cyprus, Czech Republic, Denmark, France, Germany, Greece, Hungary, Ireland, Italy, Netherlands, Portugal, Slovakia or Spain, Phibro will issue the invoice for orders of Avatec®, Avi-deccox®, and Robenz®. If you are located in Sweeden, Finland, Norway, Slovenia, Croatia, Switzerland, Austria, Serbia or Bosnia Phibro will invoice all orders. If you are located in the UK, Zoetis (or its current local partner) will issue the invoice for orders of Avatec®, Avi-deccox®, Robenz®, Linco Spectin® powder soluble, Lincocin® powder soluble, Lincomix®, Aurofac®, and Deccox®.
Will my current pricing, payment terms, and rebate agreements remain valid?

Phibro will evaluate all signed agreements to consider them. Please send us an email through CS.Europe@pahc.com or contact Phibro through the "Welcome to Phibro Service Portal" by clicking the "Contact Customer Support" button on the top of the page to register your question and contact details so we can go back to you.
Who can I contact for invoicing or billing inquiries?

If you think there’s an error on your invoice, please send us an email at CS.Europe@pahc.com or use the 'Welcome to Phibro Service Portal' by clicking the "Contact Customer Support" button on the top of the page to report the issue. Be sure to include your contact details, and we will get back to you promptly to resolve it.
Who is Phibro?

Phibro Animal Health Corporation is a U.S.-based, publicly traded company (NASDAQ: PAHC) and a global leader in the development, manufacturing, and sale of vaccines, medicated feed additives, and advanced nutritional solutions for animal health and nutrition. To learn more, visit our global website at www.pahc.com.
What newly acquired poducts will Phibro be selling going forward?

Feed additives: Avatec®, Avi-deccox®, Robenz® Veterinary prescription products: Linco Spectin® powder soluble, Lincocin® powder soluble, Lincomix®, Aurofac®, Deccox®, Duphamycin® Please note that availability of these brands may vary by country
What other products has Phibro in the portfolio in EU?

We are actively working to register an exciting portfolio of additional products throughout the EU. Two notable products currently sold in Europe for ruminants are Omnigen and Anistart. For more information on available products by country or species, please contact us via the ' Welcome to Phibro Service Portal' by clicking the "Contact Customer Support" button on the top of the page or email CS.Europe@pahc.com.
Will Phibro continue working with the current distributors?

Phibro has already been actively engaging with distributors in each market to discuss the transition of distribution contracts. Our priority is to ensure that the transition to Phibro's ownership is as seamless as possible. In cases where changes to the distribution structure are not necessary, we are committed to maintaining the existing arrangements. Distributors are also welcome to contact us through the 'Welcome to Phibro Service Portal' by clicking the "Contact Customer Support" button on the top of the page for further discussions.
Where can I find more information about product availability in my country?

The 'Welcome to Phibro Service Portal' will provide details about product availability by country. If you don't find the information you're looking for, please use the portal by clicking the "Contact Customer Support" button on the top of the page to submit your question and contact details, and we will get back to you.
Are there any planned changes to the product composition or packaging sizes?

No, the composition and packaging sizes are expected to remain the same.
Why are some brands ordered from Phibro and others from Zoetis?

You will be able to order all products through Phibro once the marketing authorizations have been fully transferred to us. This process is ongoing, and the timing depends on approvals from local authorities. We will keep you informed as we progress.